PortoVino stands behind its products. We will gladly replace any defective product with an identical product or issue you a credit for the defective item. If you need to replace a product, please call us at 800-400-7345 within 7 days and we will provide you with an RMA #. All returns must have an RMA number. Please include a COPY of the invoice, your RMA number and a description of the problem with the return. If returned materials are not received within 30 days of the order date, we will be unable to issue a credit. Your return is usually processed within 3-5 business days after receipt of the item. All returned items MUST be in original packaging and cannot include any retail labels. PortoVino does not offer guaranteed sales.
PortoVino thanks you for your purchase and we look forward to serving you. Please let us know if you ever have any feedback on how we can improve our products or services.